At Nurayat, we care about your satisfaction.
If you are not completely happy with your purchase, we’re here to help.

🛍️ Return & Refund Eligibility

You can request a refund or exchange within 7 days of receiving your order.
The product must be unused, undamaged, and in its original packaging.
Certain items (e.g., cosmetics, innerwear, or sale items) are non-returnable due to hygiene and promotional reasons.

🔁 Refund Process

Contact our customer support via email or social media with your order details.
Once your return is approved, you’ll receive instructions for sending back the item.
Refunds will be issued within 2–5 business days after we receive and inspect the returned product.

🚫 Non-Refundable Situations

Products damaged due to customer mishandling
Items without original packaging or tags

Orders beyond the 7-day return window

💬 Need Help?

If you have any questions about our Refund Policy, please contact us at:
📧 support@nurayat.com

or message us on our official social media pages.

✨ Nurayat – Shop with confidence. We value your trust.